In the QC philosophy, the circle members identify the work area problems, analyses them and find solutions. It aims to achieve the objectives through the development of people, the most important asset of an organization. The Process of QC’s involves:
1.Problem Collection: - The creation of a problem bank is one of the primary tasks that the circle members perform. Each problem bank is given a priority number depending on its benefit potential and urgency. Problem collection is an on-going process.
2.Problem Analysis: - Problem analysis depends on facts and not on feelings. A good number of data collection tools, charts and statistical techniques to establish facts, before proceeding to find solutions. Subjective opinions have no place in this philosophy.
3.Problem Solution: - A Proper environment and group thinking together with expertise in work area generate appropriate solutions to problems. Various alternative solutions ate explored and the optimum solution is chosen. Experience shows the people involved in a work area are best equipped to solve its problem and their solutions are feasible and practical.
4.Management Presentation: - The solutions chosen by the circle members are presented to the management, highlighting the benefits anticipated. Acceptance of the solution acts as a powerful motivator.
5.Implementation, review and follow up: - After getting the sanction of the management the circle members chalk out a schedule for the implementation of the solutions. The results are constantly and follow-up action is taken if required. In fact, review and follow-up is a continuing responsibility of the circle.
Taken form an extract I hope you liked it...
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